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General discussion • Open Letter to the Raspberry Pi Foundation Development Team

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# Open Letter to the Raspberry Pi Foundation Development Team

RE: Critical Issues with PINN/NOOBS Recovery Image Implementation

As a user attempting basic recovery operations on a Raspberry Pi Zero 2 W, I feel compelled to address the numerous, significant issues with your recovery image implementation. These problems demonstrate a concerning disconnect between your development decisions and real-world user needs.

## Core Issues

### 1. Outdated Base System
- Using a 2015 Buildroot system in 2024 is inexcusable
- Missing critical modern utilities
- 2GB image size with minimal useful tools (compared to GParted's 700MB full-featured image)

### 2. Missing Essential Recovery Tools
- No package management (apt/dpkg)
- No EEPROM flashing utilities
- No firmware update capabilities
- Missing basic diagnostic tools
- Absent partition management utilities

### 3. Accessibility Barriers
- SSH disabled by default on a device with only micro-USB access
- Unnecessary security restrictions on a recovery environment
- Complex configuration requirements for basic access
- No default known credentials for recovery operations

### 4. Hardware Access Limitations
- Zero 2 W has single micro-USB port
- Recovery image doesn't support USB gadget mode by default
- No consideration for headless operation
- Forces users into complicated workarounds

## Why This Matters

1. **Recovery Purpose Defeated**
- A recovery image that can't perform basic recovery operations
- Users forced to recover their recovery environment
- Simple operations require complex workarounds

2. **Time Waste**
- Hours spent enabling basic access
- Multiple flash attempts for configuration
- Unnecessary complexity in emergency situations

3. **Security Misconceptions**
- Implementing tight security on a recovery image is counterproductive
- Physical access already implies full device control
- Security measures actively prevent recovery operations

## Proposed Solutions

1. **Modern Base System**
- Update to current-generation tools
- Include essential recovery utilities
- Proper package management system

2. **Default Recovery Configuration**
- SSH enabled by default
- Known default credentials (e.g., root:recovery)
- All recovery ports open
- USB gadget mode enabled

3. **Essential Tools Inclusion**
- EEPROM management utilities
- Firmware update tools
- Partition management
- Network diagnostics
- System recovery utilities

4. **Documentation**
- Clear recovery procedures
- Default credential documentation
- Tool locations and usage
- Common recovery scenarios

## Conclusion

The current state of your recovery image is unacceptable for a platform marketed for education and development. Users requiring recovery operations are already in a problematic situation - your recovery tools should aid them, not create additional obstacles.

A recovery image should be:
- Open and accessible
- Loaded with recovery tools
- Ready to use without configuration
- Actually capable of performing recovery operations

The Raspberry Pi Foundation needs to seriously reconsider its approach to recovery tools. The current implementation suggests either a significant oversight or a concerning disconnect from user needs. Please address these issues promptly to maintain the platform's utility and reputation.

Sincerely,
Black Forest Dev

P.S. Even DOS recovery floppies from the 1990s provided better utility than your current recovery image. That's not a comparison any modern platform should invite.

Statistics: Posted by blackforestdev — Tue Nov 19, 2024 7:53 am



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